Dear Customer,

Support timing is 09 AM to 05 PM GMT+5. You can expect a response within 12-24 hours Monday to Friday. We'll respond to questions outside of these times & weekends occasionally, but please don't expect a response outside our stated hours. Please note that tickets created in the General Questions category may take longer as active support customers will be preferred.



Fail To Import Demo Data or Can Not Load Demo Content

If your Demo importing failed this is most likely due to your server resources being limited by its configuration - most commonly these are: max_execution_time and memory_limit . If working on a localhost increasing those limits is easy - simply head over to your PHP.ini configuration file, find where those directives are located and increase them to for instance:

max_execution_time = 180 
memory_limit = 256M

If you'd rather stay away from your PHP.ini file you can add this code to your 'wp-config.php' file (found in the root of your WP installation) until you manage to import your data, it will also increase your max execution time and memory limits at runtime:

define('WP_MEMORY_LIMIT', '256M');

If none of those work and you are using a hosting somewhere you can always ask them for a quick assistance with this via their Live Chat or Support Phone. It's your right to ask for these updates as you paid for their service and they usually react timely upon similar requests.